Hale Zircon Choker Set

• 1. Is your jewelry real or artificial?
  Our pieces are high-quality artificial jewelry designed with premium finishing and long-lasting shine.
  
  2. Will the jewelry tarnish or lose color?
  With proper care, our jewelry retains its shine for a long time. Keep away from water, perfume, and sweat to maintain its beauty.
  
  3. Is your jewelry hypoallergenic?
  Most of our designs are skin-friendly, but if you have very sensitive skin, we recommend avoiding direct prolonged contact.
  
  4. How should I care for my jewelry?
• Avoid exposure to water, perfume, or chemicals.
• Store in a dry place, preferably in a jewelry box/pouch.
• Wipe gently with a soft cloth after use.
  
  5. Do you offer Cash on Delivery (COD)?
  Yes, we offer COD across Pakistan.
  
  6. Do you ship internationally?
  Yes, we ship worldwide. International shipping charges apply.
  
  7. What are the shipping charges?
  Free shipping on orders above Rs. 3,500. Orders below Rs. 3,500 will have a delivery charge of Rs. 250.
  
  8. What is your exchange/return policy?
  We offer exchanges within 3 working days for local orders (Pakistan). No returns/exchanges for international orders. Defective pieces are replaced free of cost.
  
  9. Can I order in bulk for gifting/events?
  Yes, we do accept bulk and customized orders. Please contact us for details.
  
  10. How do I know my order is confirmed?
  You’ll receive a confirmation message/email after placing your order.
  
  11. Do you offer gift wrapping?
  Yes, gift wrapping is available on request.

12. How long does delivery take?

• Local orders: 3–5 working days.
• International orders: 7–14 working days.

• Orders are dispatched within 24 hours from our Lahore warehouse.
  
• You will be contacted on WhatsApp (official number) for order confirmation.
  
• Standard Shipping: 4–5 working days
  
• Express Shipping (Prepaid only): 2–3 working days

• Exchange within 3 Days (Pakistan only) after receiving your parcel.
  
• No Refunds or Exchanges for international orders.
  
• Please check your items the same day you receive them and contact us immediately in case of an issue.
  
• Customer bears shipping charges for returns/exchanges (except in case of defective items, where replacement is free).
  
• Change of mind is not supported (if you ordered and then simply want to return, we don’t accept it).
  
• Items must be unused, in original packing. After quality check, your exchange will be dispatched.
  
• No returns or exchanges during sale promotions.